Care services
Our (NHS) Continuing Healthcare Services
Funding for NHS Continuing Healthcare and NHS Funded Nursing Care is a complex and highly sensitive area and can affect some of the most vulnerable people in society and those who care for them.
There is an unwarranted variation in the delivery of CHC across England and the experiences of those who are referred to it vary, with many patients and families reporting how difficult they found the process. Liaison Care is at the heart of supporting the NHS standardise and improve the end-to-end delivery of CHC. This ensures that CCGs can guarantee that everyone has fair access to CHC funding and can ensure that patients and families applying for it have better experiences and better outcomes and that the NHS makes better use of its resources in this area.
Liaison Care has developed a range of products and services to support CCGs transform and manage the challenges of delivering CHC. These include transformation reviews, expert advice and software to help accurately predict personal health budgets.
Care calculator
The Liaison CareCalculator has been developed as a software solution to support CCGs calculate accurate indicative budgets to support the personalisation of care – supporting individuals have more choice and control by providing them with a personal health budget (PHB).
The Liaison CareCalculator achieves this by predicting the cost of care based on the needs and complexity of the individual, current care arrangements and local costs.
As the Liaison CareCalculator is also directly linked to the CHC decision support tool (DST) there is no need to gather additional information as all of this will have been collected when eligibility is determined.
An efficient process and accurate indicative budget allow CCGs to pro-actively plan budgets so they can provide decisions quicker and maximise number of patients within overall CHC funding.
Our Social Care support services
Liaison Care is developing a range of products and services to support Local Authorities and Care Trusts transform and manage the challenges of delivering to the responsibilities laid out in the Care Act 2014 and the Children and Families Act 2014.
These include transformation reviews, strategy authorship, peripatetic social work services, Best Interest assessments and Deprivation of Liberty Safeguards. We can also provide bespoke projects that evaluate pathways of care for best practice and effective practice.
Our commitment to quality and excellence is supported by the feedback we receive from our clients.
The Liaison Care Team has a wide range of Health and Social Care experts who have substantial experience in the health and social care sector in operational, commissioning and senior management roles. We also have a range of project managers and process and business improvement specialists who can provide local authorities with the skills and experience which enables Liaison Care to deliver highly effective, timely and outcome-focused solutions and transformation.
Benefits include
- Greater control
- Independent validation
of processes - Support with transition to best practice models and improved outcomes for the local population
- Mitigation of risk of fraud and assurance of goods received
- Improved assessment rates and productivity
Continuing Health Care (CHC) Invoice Validation Reviews
Our CHC invoice validation reviews are designed to maximise and protect CHC funding. Good financial governance has never been so important to the NHS as it is today, and our retrospective invoice validation reviews provide the additional layer of financial safeguarding that ensures CCGs are only pay supplier invoices in accordance with contract rates and local policy guidelines.
Working with our experts in Liaison Financial, we offer CCGs access to our specialist team who can deliver real value in our financial reviews. The team focus on identifying and securing the recovery of money that have arisen through erroneous and duplicate payments to suppliers. Our service covers the full end to end process and to date, we have identified in excess of £6m from a combination of overpayments and overcharges.
Transformation Reviews
The transformation reviews have been designed to align to NHS England’s CHC Maturity Matrix and provide CCGs with a baseline assessment of the current level of maturity of their CHC services. It is also compliant with the 2018 National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care.
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Transformation Reviews
The transformation reviews have been designed to align to NHS England’s CHC Maturity Matrix and provide CCGs with a baseline assessment of the current level of maturity of their CHC services. It is also compliant with the 2018 National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care.
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CHC Transformation Services
The NHS is constantly challenged with the increasing costs of care, and more specifically the increasing costs of CHC and Continuing Care. Liaison Care provides dedicated CHC expertise with its transformation service to genuinely support CCGs with their transformation programmes.
Our team of specialist advisors support our clients to develop robust service improvement plans and achieve them.
Our transformation services have supported CCGs improve how they deliver their end to end CHC service and how they can deliver it more efficiently and effectively.
Our transformation services, combined with our other services and products are giving CCGs much more control of their spending and by reviewing and improving their processes we can optimise their operation effectiveness, which in turn saves them money.
Our experts are happy to discuss any areas where support may be required.