“I have found it to be a great experience working with Liaison Care. I have felt very confident in their ability to manage the project. I have found them to be knowledgeable, responsive and capable.

Senior Commissioning Manager in the South East

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About Liaison Care

We partner with continuing healthcare and social care teams to deliver independent, standardised, improved pathways, and reduce backlogs, to focus on recovery at pace.

Individual and representative engagement is embedded within Liaison Care’s operational policies and practices. This approach includes a named pathway coordinator who is assigned to the case and the individual/family member/chosen representative are advised of the coordinator’s contact details.

Liaison Care ensures a proactive attempt and encouragement to involve the individual and/or their family/representative in the CHC assessment process. There is formal acknowledgement of their views, e.g. via video/teleconference, or an opportunity to draft a statement for consideration during the assessment.

Liaison Care undertakes clinical quality assurance on each assessment or Decision Support Tool to achieve greater consistency in deciding a primary health need, providing individuals with confidence that their assessment is in line with the National Framework.

Liaison Care aim to provide a quality and expert service that is delivered in collaboration with our health and social care clients, ensuring professionalism and integrity in person-centred care and strength-based practice.

Our Team

The Liaison Care Team has a wide range of CHC experts, including clinical and non-clinical staff, who have substantial experience in the health and social care sector.

Our clinical staff include nurses with experience of adults and childrens’ services at local and national level, and social workers and Allied Health Professionals at practice and director level. We also have a range of project managers, and process and business improvement specialists. 

Our commitment to quality and excellence is supported by the feedback we receive from our NHS clients. As a trusted partner of NHS England, we are committed to supporting Integrated Care Boards (ICBs) and local authorities through our partnership with the NHS CHC Strategic Improvement Programme. It is focused on delivering its goals to provide fair access to NHS Continuing Healthcare in a way which ensures better outcomes, better experiences, and better use of resources. 

Our team, most of whom are experts in social care and continuing healthcare, work across the country on a variety of projects. We are recognised for the excellent support we provide to ICBs and our practical and innovative solutions.

The team includes:

CHC Nurses and CHC Heads of Service | CHC Quality Leads | Clinical Leads | Social Workers (working at operational and senior levels) | Learning Disability Nurses | Mental Health Nurses

Who We Work With

Local Authority Social Care

Integrated Care Boards (ICBs)


Individuals, their family members and/or the chosen representative of the individual

Our Services

Liaison Care works with many ICBs in the UK, and has developed services to help them manage their rising CHC costs, through a combination of case management and assurance support.


Adult Social Care

As we continue to support NHS bodies and the wider Integrated Care Systems, we recognise the importance of strengthening our support offer to Adult Social Care as pivotal partners to successful system change.

CHC Framework

NHS Continuing Healthcare means a package of ongoing care that is arranged and funded solely by the NHS where the individual has been found to have a ‘primary health need’ as set out in the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care.

Blended Services

Recommendations from Joint Funding reviews, considering eligibility for the continuation of a joint funded arrangement or consideration of NHS CHC eligibility via the Decision Support Tool being undertaken by a multidisciplinary team.

Talk to a Liaison Care Expert

Our Liaison Care Experts are here to help, please get in touch below. 


If you are the individual, a family member, or a chosen representative of the individual and would like to enquire about your review, please speak to your assessor directly or you can contact us on 08001 30 31 32 or click here to email us.