£480,000 saving for North East Collaboration

The collaboration signed up to a suite of invoice validation reviews that covered a retrospective six year period.

To date, the team have completed reviews on:
• Deceased Patients
• Funding Allocation
• Local Authority Invoice Reconciliation
• AP Duplicates
Reviews tested the robustness of internal processes to ensure no erroneous
payments were made by way of overpayments or overcharges.

An initial CHC Implementation meeting started the process of identification and recovery, where the Liaison Financial team visited the collaboration to talk through the process and ensure that all parties understood what was involved and what was required to maximise success.

Our team confirmed the data requirements to ensure that there were no delays in the data collection process, as this would potentially delay the project.

We worked in partnership with the collaboration to manage the data gathering process.

The bespoke processes used within these reviews are designed to have minimal impact on the CCG’s resources, and following the implementation meeting, the reviews and the recovery are carried out remotely with all correspondence completed by phone and email.

Client communication is organised around the needs of the client with a range of methods available, including face to face, telephone and email. In this instance, each month, the lead CCG received a statement detailing activity to date and any recovery made on the Collaboration’s behalf, ensuring they were kept up to date with the progress.

This engagement ensured the project ran smoothly, providing a robust platform to deliver the commissioned service.